Privacy Policy

Fresh Air Screens supplies and installs made-to-measure fly screens for windows and patio doors. This privacy policy explains how Fresh Air Screens collects, uses, stores and protects personal information submitted through freshairscreens.co.uk.

For UK data protection purposes, Fresh Air Screens is the data controller for the personal information described in this policy.

When you contact us or request a quotation, we may collect:

• Your name, email address and phone number.
• Your enquiry message and estimate details.
• Photos you choose to upload of your windows, doors or surrounding areas.
• Basic technical information such as your IP address, browser type and cookie preferences.

Please avoid including people, personal documents or other unnecessary private information in uploaded photos.

We use your personal information to:

• Respond to enquiries and recommend suitable fly screens.
• Prepare and discuss quotations.
• Arrange free measuring visits and installations.
• Maintain records relating to your enquiry and our services.
• Protect the website and comply with legal obligations.

Our lawful basis is normally taking steps at your request before entering into a contract, performing a contract, or our legitimate interest in responding to customers and operating our business. Where required, we will rely on your consent.

Enquiries submitted through the website are processed using Go High Level, our customer relationship and form-processing provider. We may also use trusted hosting, email, analytics or professional service providers where necessary to operate our business.

We do not sell your personal information. We only share information where necessary, where a provider is required to protect it, or where required by law. If information is processed outside the UK, we use appropriate safeguards required by UK data protection law.

We keep enquiry information only for as long as reasonably necessary to respond, provide quotations, arrange services, maintain business records and meet legal obligations.

Enquiries that do not lead to work will normally be reviewed and deleted within 24 months. Records connected with completed work may be retained for up to 7 years where needed for tax, accounting, warranty or legal purposes. Uploaded photos are deleted when they are no longer needed for these purposes.

Cookies are small files stored on your device. The website and its embedded enquiry form may use essential cookies needed for security, form submission and basic functionality.

Where non-essential analytics or marketing cookies are introduced, we will provide an appropriate cookie notice and request consent before setting them. You can also control or delete cookies through your browser settings.

Depending on the circumstances, you may have the right to:

• Access the personal information we hold about you.
• Correct inaccurate or incomplete information.
• Request deletion or restriction of your information.
• Object to certain processing.
• Receive information in a portable format.
• Withdraw consent where processing relies on consent.

To exercise a right, contact us using the email below. We may need to verify your identity before responding. You can also complain to the Information Commissioner’s Office at ico.org.uk.

For questions, requests or concerns about this policy or your personal information, email:

We may update this policy when our services, providers or legal obligations change. The latest version will always be published on this page.